B2C Terms and Conditions

Payment Policy for Self-Funding Clients and Litigants in Person

1. Introduction

These Terms and Conditions for Payment Policy (“Payment Policy”) apply to all transactions between Expert Court Reports Ltd (“the Company”) and its self-funding clients and litigants in person (“the Client”) for the provision of expert witness services.

Expert Court Reports Ltd
Office 2, 266 Banbury Road
Oxford, OX2 7DL

Website: www.expertcourtreports.co.uk
Email: office@expertcourtreports.co.uk
Telephone: 01865 587865

By engaging the Company for expert witness services, the Client agrees to be bound by these Payment Policy terms and conditions. As a consumer, the Client is afforded certain rights under UK consumer law, including the provision and limitations of a cooling-off period.

2. Fee Estimates and Quotations

Upon receiving a request for expert witness services, the Company will provide the Client with a written fee estimate or quotation based on the scope of work, the complexity of the case, and any other relevant factors. The fee estimate or quotation will outline the services to be provided and any expenses, such as travel or accommodation, which may be incurred during the engagement.

3. Payment Terms

All fees are payable in advance of any work being undertaken. Additional fees may be proposed during the engagement for services, including additional assessment time. If the reading of additional documentation is required, additional fees will be payable by the client. Invoices for additional fees must be paid on receipt of the invoice to allow work to continue.

The Company’s standard payment terms for self-funding clients and litigants in person are as follows:

1. Invoices will be issued by the Company before the commencement of the agreed-upon services.

2. Payment is due before any work is undertaken.

3. Payment can be made via bank transfer, cheque, or any other payment method agreed upon by both parties.

Payment can be made via bank transfer, cheque, or any other payment method agreed upon by both parties.

4. Cooling-off Period

As a consumer, the Client has a 14-day cooling-off period in which they have the right to cancel the engagement without incurring any charges. The cooling-off period begins on the day the contract is entered into. If the Client wishes to cancel the engagement within the cooling-off period, they must notify the Company in writing.

If the Client makes payment before the end of the 14-day cooling-off period, this action does not constitute a waiver of the cooling-off period unless the Client expressly agrees in writing that the Company may commence work before the end of the cooling-off period. If the Client agrees to this and the Company starts work before the end of the cooling-off period, the Client will be liable for any work completed up to the point of cancellation and any expenses incurred by the Company.

Please note that if an expert witness report is cancelled part-way through, it cannot be served in a partial state, even if part payment has been received. An incomplete report may not meet the necessary legal and professional standards required for submission in court proceedings, and therefore, the report must be completed in its entirety before being submitted as evidence.
The Company will issue a refund for any uncompleted work, unutilised hours, or unincurred expenses at the point of cancellation, in accordance with UK consumer law. Under the Consumer Contracts Regulations 2013, the statutory time frame for issuing a refund is 14 calendar days from the day the consumer informs the trader of their decision to cancel the contract.

5. Cancellations and Refunds

If the Client cancels the engagement after the cooling-off period and after the Company has commenced work, the Client will be liable for any work completed up to the point of cancellation and any expenses incurred by the Company. The Company will issue an invoice for the completed work and expenses, payable within 30 days of the invoice date.

6. Disputes

In the event of a dispute regarding an invoice, the Client must notify the Company in writing within 14 days of the invoice date, detailing the nature of the dispute. The Company will investigate the dispute and make every effort to resolve the issue amicably. If the dispute cannot be resolved, the parties may consider alternative dispute resolution methods, such as mediation or arbitration.

7. Governing Law

This Payment Policy and any disputes arising out of or in connection with it shall be governed by and construed in accordance with English law. The parties agree to submit to the exclusive jurisdiction of the English courts in relation to any legal proceedings arising out of.